It might be one of the most of the most visited stores on the high street, but Topshop is failing to live up to the standards expected by its clientele.


In a new survey by consumer champions Which?, the fashion retailer came 98th in a list of 100 UK high street stores followed by WHSmith at 99 and mobile phone retailer EE at the bottom of the pile.

Based on responses from 9,500 shoppers, shops were rated on prices, environment, customer service and, the range and quality of products.

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In a survey of 9,500 UK customers Topshop was rated in bottom five British stores 



TOP FIVE UK STORES  

1. LUSH

2. JOHN LEWIS

3. INDEPENDENT DIYSTORES

4. RICHER SOUNDS

5. SCREWFIX



BOTTOM FIVE UK STORES

96. BHS

97. H&M

98. TOPSHOP/ TOPMAN

99. WHSMITH

100. EE



Although WHSmith has scored poorly in the past, Topshop and BHS have tumbled down the list, with the former dropping 20 places from its position on the 2014 list.




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BHS ranked bottom of all the UK department stores with customers describing its stock as 'outdated', while another added that it 'does not give the impression of being a good-quality store'. 

Performing equally poorly was H&M which also found itself languishing in the bottom five, alongside competitor Topshop. 

EE was named the worst shop as customers commented on long waiting times, busy stores and sometimes unhelpful staff 

At the other end of the table, department store John Lewis narrowly missed out on the top spot for the second year running, with Lush Cosmetics claiming first place.

Lush scored highest for product range and quality, customer service and store environment, with staff described as 'helpful' and 'friendly', and the products as 'excellent'.




In the list of 100 stores BHS came 96th with customers describing it as outdated



However, it wasn't all good news for the cosmetics retailer which got a lower score on pricing, with one shopper saying it is 'ideal for gifts, but high prices.'

John Lewis also lost marks for its high prices with customers noting that although products are 'great quality', they 'can be expensive'.

In an editorial to accompany the new research, Which? said that although tidiness and short queues boosted the shopping experience, they were also regarded as relatively unimportant.

'Although tidy stores with short queues make for a pleasant shopping experience, our analysis found that these factors are generally the least important in creating a positive impression on shoppers - and have the least impact on the overall customer score.' 

Price is the most important factor when deciding where to shop with four in 10 (40 per cent) saying this was their top consideration.  

Which? Editor Richard Headland added: 'Consumers look for quality in both products and service. If retailers can get their products right, along with excellent customer service and a great shopping environment, customers will keep coming back through their doors.'









Lush cosmetics took the top spot for the second year running thanks to its friendly service





John Lewis came in second missing out on the top spot because of its higher prices 



TOP FIFTY UK STORES 

1. LUSH

2. JOHN LEWIS

3. INDEPENDENT DIYSTORES

4. RICHER SOUNDS

5. SCREWFIX

6. APPLE

7. HOME BARGAINS

8. INDEPENDENTS - FURNISHINGS 

9. FENWICK 

10. GO OUTDOORS

11. INDEPENDENTS

12. WATERSTONES 

13. WHITE STUFF

14 BODYCARE 

15. SMYTHS TOYS 

16. WILKO 

17. BONMARCHE 

18. EVANS CYCLES 

19. LAKELAND 

20. MAMAS & PAPAS 

21. ARGOS 

22. THE BODY SHOP

23. CARPHONE WAREHOUSE 

24. CLARKS

25. FAT FACE 

26. INDEPENDENTS - DEPARTMENT 

27. M&S (MARKS & SPENCER) 

28.  MAPLIN 

29. THE PERFUME SHOP 

30. ZARA 

31 DUNELM MILL 

32. HARVEY NICHOLS 

33. LAURA ASHLEY 

34. MONSOON 

35. ROBERT DYAS 

36. SCHUH 

37. SONY CENTRE 

38 THREE 

39. EARLY LEARNING CENTRE 

40. INDEPENDENTS -ENTERTAINMENT

41. THE RANGE 

42. SUPERDRUG 

43 BOOTS 

44. COTSWOLD OUTDOOR 

45. DISNEY STORE 

46. EVANS 

47. IKEA 

48. INDEPENDENTS - OUTDOOR 

49. MOTHERCARE 

50. THE ENTERTAINER 



BOTTOM FIFTY UK STORES  

51. HALFORDS 

52. INDEPENDENTS - CLOTHING 

53. M&CO 

54. MOUNTAIN WAREHOUSE 

55. NEXT 

56. OFFICE 

57. PEACOCKS 

58. RYMAN 

59 B&M HOME STORE 

60. GAP/BABY GAP 

61. JOJO MAMAN BEBE 

62. MORRISONS 

63.  NEW LOOK 

64. OASIS 

65. RIVER ISLAND 

66. SAINSBURY'S 

67. SAVERS 

68. TOYS R US/BABIES R US 

69. WICKES 

70. B&Q 

71. DEBENHAMS 

72. HMV 

73. HOUSE OF FRASER 

74. INDEPENDENTS - BABY & CHILD

75. INDEPENDENTS - COSMETICS

76. MATALAN 

77. MILLETS 

78. O2 

79. WALLIS 

80. ASDA

81. CURRYS PC WORLD 

82. MISS SELFRIDGE 

83. PRIMARK 

84. STAPLES 

85. TK MAXX 

86 BLACKS 

87. BURTON 

88. DOROTHY PERKINS 

89. SHOE ZONE 

90. POUNDSTRETCHER 

91. TESCO 

92. HOMEBASE 

93. JD SPORTS 

94. SPORTS DIRECT

95. VODAFONE 

96. BHS

97. H&M

98. TOPSHOP/ TOPMAN

99. WHSMITH

100. EE



 

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Despite all the modernisation, a comfortable journey for differently-abled in Indian trains is a distant dream. 

An audit conducted by Svayam, a Jindal-Saw supported foundation, of the new rail coaches meant for the disabled people, reveals that despite their paying capacity, differently-abled people find it inconvenient to travel in higher classes like 3AC or 2AC train coaches.


The only disabled-friendly coach is the general coach, usually placed at the two ends of the train, making people with special needs more vulnerable as quite often they have to travel alone. 




Audit reveals that despite being able to pay, differently-abled people find it inconvenient to travel in higher classes in trains. (picture for representation only)

Toilets and other facilities in higher classes can hardly be used by travelers with disabilities. 

The audit report stated that the modifications made in new coaches were the only improvement in internal design and no intervention has been made to make them accessible for the disabled. 

"Most classes give a miss to accessibility. Except for a half coach in non-A.C. class, accessibility for disabled is missing in all other classes. Hence, a user who cannot afford higher class can't travel with ease," the report said. 






The findings gained significance in the wake of Prime Minister Narendra Modi's ‘Mann Ki Baat', wherein he had insisted on greater comfort and ease to differently-abled persons. 

A senior railway board official claimed that the new coaches are being manufactured have been designed keeping in mind the requirement of disabled people. 

"All the measures are being taken to make the air-conditioned coaches more disabled-friendly so that they can travel without facing any inconvenience," the official said. 

Contrary to the statements made by the Railway authorities, the report finds a number of shortcomings in these coaches. 

For instance, there is no provision of aisle chairs in the trains and the toilets on the railway platforms are also not accessible. 

Only one small half coach is attached to long-distance trains at the either end, which detaches the disabled ones from their families or the general public. 

The auditor has also found loopholes in design of the platforms and the coaches that add to the woes. 

The report said that the doors of the trains are so small that they are inaccessible for people on wheelchairs. 

"There is no accessibility provision for inter-connectivity of platforms. Most other classes of travel have no suitable aisle space. In fact with the new modifications the aisle space has further been reduced making movement of disabled people difficult," the report said. 




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Railway coaches have also been criticised for not having Braille and other signages for the visually and hearing-impaired travelers. 

The decades-old problem of getting inside the train on wheelchairs remained unaddressed. 

It may be noted that in countries like America, France, Britain, Malaysia and South Africa, railway stations have portable hydraulic lifts, which are just platforms that can be raised to the level of the train's floor. 

It is a very dignified and safe way for a person with disabilities to board and alight from the train.

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