The MB-230 is the official certification exam for Microsoft Dynamics 365 Customer Service Functional Consultants. It tests your ability to design and configure customer-service solutions covering case and knowledge-base management, service-level agreements (SLAs), routing/queues, agent experience setup, and customizations, enabling you to implement efficient, reliable, and user-friendly customer-service processes using Dynamics 365. Designed by p2pexams, it is highly recommended for candidates to utilize MB-230 Exam Questions during their preparation, as they help familiarize you with the exam format, identify knowledge gaps, and improve your confidence in answering real exam questions.